Shipping policy

This Shipping Policy applies to orders placed at zhiweiguan.shop, an officially authorized ZHIWEIGUAN store operated by HOU DAK JI LIMITED. For assistance, contact help@zhiweiguan.shop.

1.Order Processing

All orders will be processed and shipped within 2–3 business days.

2. Shipping Destinations and Product Restrictions

Available delivery destinations are shown at checkout. Availability may depend on the products in your order and the destination's import requirements.

Products with a 15-day shelf life can only be shipped to Hong Kong, Macao, Taiwan and Singapore. They are not available for delivery to other destinations, including the United States. Please check the product page before ordering. If an order includes a product that cannot be shipped to your destination, we will contact you to arrange a suitable alternative or a refund for the affected item.

3. Estimated Transit Times

Destination	Estimated transit time after dispatch
Asia	5–7 business days
Europe, the Americas and Oceania	10–15 business days

These estimates apply under normal shipping conditions and do not include the 2–3-day processing period. Business days generally exclude weekends and public holidays. Customs inspections, public holidays, weather, transport disruptions and local carrier operations may extend delivery times. Estimated dates are not guaranteed arrival dates.

If you need an order for a particular event, please contact us before purchasing. We cannot guarantee an event-specific arrival date unless we have expressly agreed to it. Any mandatory rights relating to delayed delivery remain unaffected.

4. Shipping Charges and Free Shipping

Orders of US$69.90 or more qualify for free shipping to all supported delivery destinations. For orders below US$69.90, shipping charges are calculated and displayed at checkout before payment. If you shop in another currency, the checkout displays the applicable converted amounts.

Free shipping does not remove product-specific destination restrictions and does not include import duties, taxes or customs charges unless these are expressly included at checkout.

5. Tracking and Separate Parcels

We will provide tracking information once your order has been dispatched. Tracking updates may take time to appear after handover or transfer between carriers. Some orders may be sent in separate parcels due to size, weight or transport requirements. Where this happens, the parcels may arrive on different dates, and we will provide the relevant tracking details.

6. Address Accuracy and Failed Delivery

Please provide a complete, accurate address, including apartment or unit number, postal code and any necessary delivery instructions. Contact us promptly if a correction is needed. Changes may not be possible once the parcel has been dispatched.

If a parcel cannot be delivered because of an incorrect or incomplete address, refusal, missed collection or missing access information, we will review the available options with you. Additional redelivery or return charges may apply where legally permitted and attributable to the recipient. Returned food may not be suitable for reshipment. Refusing a parcel does not by itself replace the cancellation or return process described in our Refund Policy.

7. Delivery Confirmation

Once the courier (USPS, Royal Mail, UniUni, or other shipping partners) marks a package as Delivered and/or provides proof of delivery (such as delivery photos or scan records), we consider our responsibility as the sender fulfilled.

If you are unable to locate the package, we kindly suggest checking with your neighbors, building management, or local post office, and reviewing any available security footage. In some cases, contacting local law enforcement may also be necessary.

Please note that in cases where the courier has confirmed delivery, we are unable to issue a refund or replacement, but we will assist you in opening an investigation with the carrier.

8. Damaged, Incorrect or Missing Items

Please inspect your order on arrival. If products are damaged, incorrect or missing, contact us preferably within 7 days of receipt and provide your order number and clear photographs of the shipping label, outer packaging and affected products. Keep the packaging while the matter is reviewed. 

If a product appears unsafe or spoiled, stop consuming it and contact us promptly. Please see our Refund Policy for the resolution process.

9. Shelf Life and Storage

Product shelf life is calculated from the production date, not the delivery date. Transit time forms part of that shelf life. Refer to each product page and the packaging for the applicable shelf life, production or best-before date and storage instructions. Store products as directed upon receipt and consume them before expiry. 

10. Contact

Email: help@zhiweiguan.shop
Operator: HOU DAK JI LIMITED